Air India: Practical Guide for Passengers

Air India is India’s flag carrier and runs domestic and international flights across many routes. If you fly with them often or plan a one-off trip, this page gives straightforward, useful tips you can use right now — from booking to baggage and handling delays.

Booking, baggage and check-in tips

Buy directly from Air India’s website or app when you need flexible changes or clear refund rules. Third-party sites can be cheaper, but changes and refunds often go smoother with the airline itself. Check the fare rules before you pay.

Baggage allowances differ by route and fare class. For domestic economy, most fares include 15–25 kg of checked baggage; international allowances often use piece or weight systems depending on destination. Carry-on limits are usually 7 kg. Always confirm your ticket’s allowance and buy extra baggage online — it’s cheaper than paying at the airport.

Online check-in opens 48 hours before domestic flights and up to 24–48 hours for many international sectors. Use online check-in to pick a seat, get your boarding pass, and skip long queues. Arrive at the airport with extra time if you have bags to check or need visa/entry checks.

If you need special services — wheelchair help, medical assistance, infant bassinet or extra legroom — request them at booking or at least 48 hours before departure. Air India generally responds, but early notice makes it more reliable.

Frequent flyer, lounges and managing delays

Air India’s loyalty program is Flying Returns. Earn miles on flights and partner airlines, then use miles for awards or upgrades. If you fly often, join the program and link your bookings to rack up miles faster. Check promotions and partner credit cards for bonus miles.

Business class passengers and eligible loyalty members get access to Air India lounges and partner lounges. Lounges offer quiet space, snacks, and Wi‑Fi — useful when flights are delayed or you have long connections.

Delays happen. If your flight is delayed or cancelled, ask the staff immediately about rebooking options, meals, and accommodation if applicable. For international flights, know your rights under the destination country’s passenger rules. Keep receipts for extra expenses; you may claim them later.

For refunds and cancellations, follow the airline’s official process. Refund timelines vary, so document every communication. If you bought travel insurance, file a claim for non-refundable costs.

Final quick tips: keep travel documents handy, screenshot your booking and boarding pass, charge devices before boarding, and check the aircraft type for legroom expectations. If you want a quieter seat, choose seats toward the front or request a bulkhead if available.

Got a specific question about an Air India flight or rule? Ask and I’ll give a quick answer you can use before you travel.